Frequently asked questions

Author services including editing, formatting, illustration, book design, marketing and publishing support, plus content services for organisations. View all services.

Browse our services, choose the one that fits, place your order and submit your document.

Read the service descriptions, or contact us and we will guide you.

Yes. We are committed to your satisfaction and offer revision support to meet your expectations.

Yes. Contact us at any time for a status update on your project.

Use our contact page or request a quote.

Yes. We can share samples on request so you can judge our quality and style.

Yes. Tell us your requirements and we will tailor the order to them.

Yes, we offer package deals and discounts for multiple services. See pricing or contact us.

Yes. New customers get 5 to 10% off; existing customers get 5%.

No. We accept projects of all sizes; the price depends on word count and complexity.

By word count, type of editing and the complexity of the manuscript.

Yes. Standalone proofreading costs less than fuller editing packages. It corrects spelling, grammar, punctuation and minor errors, without deeper content editing or restructuring.

The price and delivery date of your order may change, so please give an accurate count. If you notice a mistake after ordering, contact us as soon as possible.

We use software that counts every word in your manuscript, including footnotes, captions and references.

Developmental editing, copyediting and proofreading, for different stages of your manuscript.

Proofreading corrects surface errors such as typos and grammar. Copyediting is a deeper review of style, consistency and clarity.

Reviewing and revising your text to improve clarity, organisation, grammar and language. It is especially useful for non-native English speakers submitting to English-language journals.

Clear, concise, error-free writing improves the chances of acceptance and makes your work accessible to a wider audience.

Any written content: research articles, essays, reports, grant proposals and more, especially work intended for academic or professional journals.

A professional editor revises grammar, syntax, word choice, organisation and clarity. Depending on the service you also get feedback and suggestions, plus the final edited version.

Yes. Editing can include applying a style guide or the formatting rules of a journal or professional body.

A thorough, professional review with clear, constructive feedback, and a final text that is error-free, well organised and easy to read.

Look at the editors' qualifications and experience, the quality of their work, price, turnaround and any additional services offered.

We match your project with an editor who has the relevant expertise. You can request a specific editor, but their availability is not guaranteed.

It depends on length and complexity, typically 1 to 4 weeks.

Yes. Copyediting and proofreading are available on an urgent basis, and rush service is available for an additional fee. Contact us with your deadline for a timeline and price.

Yes. Our editors cover a wide range of genres, including fiction, non-fiction and academic writing.

We mainly edit English manuscripts but may accommodate other languages on request.

Yes. English language editing includes checking the formatting, consistency and accuracy of references, and formatting them to your target journal's style if needed.

Yes. We edit it and suggest improvements to flow and tense.

We suggest changes where text can be made more original or paraphrased.

Yes. Revision support covers your feedback and further changes.

Our editors are highly qualified, and a rigorous quality-assurance process checks the work.

Yes. Basic proofreading and error-finding is included in our basic package.

We format your manuscript to your target journal's requirements: the right style guide, required sections and headings, and references, tables and figures to the journal's guidelines.

Yes. Send the journal guidelines and any specific instructions with your order.

Usually 2 to 3 business days, depending on length and complexity. Tell us if you have a specific deadline.

Yes. Revisions are free for up to 30 days after we format your manuscript.

Yes. If you are not satisfied with the formatting, tell us and we will resolve it.

Published articles are typeset, so layout and fonts differ even when your manuscript follows the guidelines. Some journals also have unwritten rules, such as figure placement. Recent articles in your target journal are the best guide to their style.

Yes, all types of manuscripts. Select the appropriate service when you order, or see thesis publishing.

Yes, for an additional fee, following your target journal's rules for font, size, style and placement.

Adjusting size, resolution, colour balance, contrast and brightness to the journal's guidelines, and arranging panels, adding labels or building multi-panel figures.

We adjust size, resolution and file format to the journal's specifications, with basic processing such as brightness, contrast and cropping. If extensive manipulation is needed we will recommend additional services.

Tell us both sets of requirements when you order and we will prepare figures for each.

Yes. Edit the original and resubmit it for reformatting. If you have already approved the final version, additional fees may apply depending on the changes.

JPEG, TIFF, EPS and PDF, among others. Contact us for the full list.

Yes, on request. Tell us when you place your order.

Yes, in whichever reference style you need.

Microsoft Word, LaTeX and PDF, among others.

Yes. We can edit in any format, such as .doc, .rtf and .txt, and also images such as JPEG and PNG.

Yes. Turnaround time includes weekends and holidays.

Our website is secured with encryption to protect your personal and payment information.

Yes. Strict policies protect the confidentiality and security of your research, and our staff are trained to handle sensitive information.

Yes, within 24 hours of receiving your documents.

Cover design, interior layout, typesetting and illustration.

A custom design for your book's genre and audience, with multiple revisions.

Typically 2 to 4 weeks, depending on complexity and the number of revisions.

Yes. We offer multiple rounds of revisions.

Yes. Ask us for samples; some of the book covers we have produced are on the book publishing page.

Send them with your manuscript or through the quote form.

PDF, DOCX and image files such as JPG and PNG.

Yes. Custom illustrations for covers and interior content.

Combined packages keep print and eBook designs consistent.

Our designers know the industry standards and work with current professional design software.

Traditional, self-publishing and hybrid publishing. See book publishing.

Yes. Formatting, distribution and marketing for self-published books.

Yes. We prepare and submit your manuscript to traditional publishers.

We guide you through models that combine elements of traditional and self-publishing.

Manuscript preparation, ISBN registration, copyright assistance and distribution set-up.

We obtain and register an ISBN for your book as part of publishing support.

Yes. We assist with copyright registration to protect your intellectual property.

It depends on the services you need. See the publishing plans or contact us for a quote.

Professional illustrators work with you to understand your research and create accurate, visually appealing figures.

Figure formatting makes your existing figures meet the journal's technical requirements. Academic illustration creates new figures from scratch.

Yes. You review the first figures and can request revisions and give feedback.

Yes. Extensive revisions may add cost or time.

Select the service and send us the details and files; our designers create a cover image that captures your research.

Yes, until you are satisfied with the result.

Yes. High-quality images give the best result.

They vary by journal. In general: high quality, at least 300 dpi, in TIFF, JPEG or EPS, relevant to the research. Check the journal's website or editorial office for its exact specification.

A video abstract is a short, engaging summary of your research. A video short is a brief, catchy video that builds interest in your topic.

A professionally produced video that presents your research in an engaging way, made to your goals.

Our team of experienced video professionals.

Yes. We can help plan and run promotion on social media and other relevant platforms.

No. We make videos for any research paper, wherever it is published.