Conwiz - Content & Communication Wizards
-Refine your words, publish your masterpiece with our author services.
Refund and Cancellation Policy
Last Updated on 05-01-2024
1. Introduction
Welcome to ConWiz (“Company”, “we”, “our”, “us”)!
We are committed to providing exceptional author services to enhance your writing journey. Our Refund & Cancellation Policy is designed to ensure transparency, fairness, and a positive experience for our valued authors. Please take a moment to familiarize yourself with the detailed policy outlined below.
2. Return Policy
Eligibility for Return
- Our Return Policy covers services that are eligible for return within 7 days of the purchase date.
- To be eligible, the service must be unused, and all associated materials must be in their original, unaltered condition.
Return Process
- Initiating the return process is simple. Contact our dedicated support team and provide detailed information about your purchase.
- Upon review, a return authorization will be issued, accompanied by clear instructions on returning the service.
- Initiating the return process is simple. Contact our dedicated support team and provide detailed information about your purchase.
Refund Process
- Upon receiving the returned service, our team will conduct a thorough inspection to ensure it meets the eligibility criteria.
- The refund will be processed within 14 days to the original payment method used during the purchase.
- Upon receiving the returned service, our team will conduct a thorough inspection to ensure it meets the eligibility criteria.
Communication of Refund Status
- We will keep you informed throughout the refund process, providing updates on the status of your return and the subsequent refund.
- We will keep you informed throughout the refund process, providing updates on the status of your return and the subsequent refund.
Exceptional Circumstances
- In exceptional circumstances, such as service delivery issues or discrepancies, we may extend the return window. Any extensions will be communicated to customers.
- In exceptional circumstances, such as service delivery issues or discrepancies, we may extend the return window. Any extensions will be communicated to customers.
Customer Assistance
- Our support team is available to assist you throughout the return process. Feel free to reach out with any questions or concerns you may have at [email protected]
3. Refund Policy
Eligibility for Refund
- Our Refund Policy applies to situations where services do not meet the standards outlined in our service descriptions or if the service is deemed unsatisfactory by the customer.
Refund Request
- Customers are eligible to submit a detailed refund request within 30 days of service delivery.
- The request should clearly outline the reasons for dissatisfaction or discrepancies with the service.
- Customers are eligible to submit a detailed refund request within 30 days of service delivery.
Refund Processing
- Refunds will be processed within 14 days of approval.
- The processing time may vary depending on the complexity of the refund request.
Refund Method
- Refunds will be issued to the original payment method used during the purchase.
- Customers will receive an email confirmation once the refund is processed.
- Refunds will be issued to the original payment method used during the purchase.
Refund Amount
- Refund amounts may be subject to deductions for any utilized or completed services.
- Deductions will be transparently communicated to the customer, providing a breakdown of the rationale behind each deduction.
- Refund amounts may be subject to deductions for any utilized or completed services.
Communication of Refund Status
- Throughout the refund process, customers will be kept informed of the status of their refund, providing updates on the processing timeline.
4. Cancellation Policy
Cancellation Window
- Customers have the right to cancel a service within 24 hours of the purchase for a full refund.
- Customers have the right to cancel a service within 24 hours of the purchase for a full refund.
- Cancellation Request
- To initiate a cancellation, customers can submit a request through their Conwiz account or by reaching out to our dedicated support team at [email protected].
Cancellation Confirmation
- A confirmation of the cancellation will be promptly provided upon processing the request.
Late Cancellation
- Cancellation requests received after the initial 24-hour window may be subject to cancellation fees.
- The fees are implemented to cover administrative and processing costs incurred by Conwiz.
- Cancellation requests received after the initial 24-hour window may be subject to cancellation fees.
Refund Amount
- Refund amounts may be subject to deductions for any utilized or completed services.
- Deductions will be transparently communicated to the customer, providing a breakdown of the rationale behind each deduction.
- Refund amounts may be subject to deductions for any utilized or completed services.
Cancellation Fees
- The amount of cancellation fees may vary depending on the nature and timing of the cancellation.
- Customers will be notified of applicable fees and the rationale behind them.
- The amount of cancellation fees may vary depending on the nature and timing of the cancellation.
Refund Processing for Cancellation
- If the cancellation is eligible for a refund, the refund will be processed within 14 days of approval.
- The refund will be issued to the original payment method used during the purchase.
- If the cancellation is eligible for a refund, the refund will be processed within 14 days of approval.
5. Amendments Policy
Amendments Request
- Customers may request amendments to their service within a specified period after purchase.
- Customers may request amendments to their service within a specified period after purchase.
- Amendments Processing
- Amendments are subject to thorough review and approval by our experienced team.
- .Our team will assess the nature of the amendments requested and their feasibility within the scope of the original service.
- Amendments are subject to thorough review and approval by our experienced team.
Amendments Confirmation
- Upon approval, a detailed confirmation of the amendments will be provided to the customer.
- The confirmation will include any associated costs or adjustments, providing transparency in the amendment process.
- Upon approval, a detailed confirmation of the amendments will be provided to the customer.
Eligible Amendments
- Amendments may include corrections, additions, or modifications to align the service with customer requirements.
- Any major changes beyond the original scope may be subject to additional charges, and these will be communicated clearly to the customer.
- Amendments may include corrections, additions, or modifications to align the service with customer requirements.
6. Contact Us
Please send your feedback, comments, requests for technical support by email: [email protected].