# Refund and Cancellation Policy > When and how you can cancel an order or ask for a refund, how returns and refunds are processed and what to do in exceptional cases. Source: https://conwiz.in/refund-and-cancellation-policy/ Legal When and how you can cancel an order or ask for a refund, how returns and refunds are processed and what to do in exceptional cases. Last updated 4 November 2026 - 1. Introduction - 2. Return Policy - Eligibility for Return - Return Process - Refund Process - Communication of Refund Status - Exceptional Circumstances - Customer Assistance - 3. Refund Policy - Eligibility for Refund - Refund Request - Refund Processing - Refund Method - Refund Amount - Communication of Refund Status - 4. Cancellation Policy - Cancellation Window - Cancellation Confirmation - Late Cancellation - Refund Amount - Cancellation Fees - Refund Processing for Cancellation - 5. Amendments Policy - Amendments Request - Amendments Confirmation - Eligible Amendments - 6. Contact Us ## 1. Introduction Welcome to Conwiz (“Company”, “we”, “our”, “us”)! We are committed to providing exceptional author services to enhance your writing journey. Our Refund & Cancellation Policy is designed to ensure transparency, fairness, and a positive experience for our valued authors. Please take a moment to familiarize yourself with the detailed policy outlined below. ## 2. Return Policy ### Eligibility for Return - Our Return Policy covers services that are eligible for return within 7 days of the purchase date. - To be eligible, the service must be unused, and all associated materials must be in their original, unaltered condition. ### Return Process - Initiating the return process is simple. Contact our dedicated support team and provide detailed information about your purchase. - Upon review, a return authorization will be issued, accompanied by clear instructions on returning the service. ### Refund Process - Upon receiving the returned service, our team will conduct a thorough inspection to ensure it meets the eligibility criteria. - The refund will be processed within 14 days to the original payment method used during the purchase. ### Communication of Refund Status - We will keep you informed throughout the refund process, providing updates on the status of your return and the subsequent refund. ### Exceptional Circumstances - In exceptional circumstances, such as service delivery issues or discrepancies, we may extend the return window. Any extensions will be communicated to customers. ### Customer Assistance - Our support team is available to assist you throughout the return process. Feel free to reach out with any questions or concerns you may have at info@stmjournals.com ## 3. Refund Policy ### Eligibility for Refund - Our Refund Policy applies to situations where services do not meet the standards outlined in our service descriptions or if the service is deemed unsatisfactory by the customer. ### Refund Request - Customers are eligible to submit a detailed refund request within 30 days of service delivery. - The request should clearly outline the reasons for dissatisfaction or discrepancies with the service. ### Refund Processing - Refunds will be processed within 14 days of approval. - The processing time may vary depending on the complexity of the refund request. ### Refund Method - Refunds will be issued to the original payment method used during the purchase. - Customers will receive an email confirmation once the refund is processed. ### Refund Amount - Refund amounts may be subject to deductions for any utilized or completed services. - Deductions will be transparently communicated to the customer, providing a breakdown of the rationale behind each deduction. ### Communication of Refund Status - Throughout the refund process, customers will be kept informed of the status of their refund, providing updates on the processing timeline. ## 4. Cancellation Policy ### Cancellation Window - Customers have the right to cancel a service within 24 hours of the purchase for a full refund. ### Cancellation Request - To initiate a cancellation, customers can submit a request through their Conwiz account or by reaching out to our dedicated support team at info@stmjournals.com. ### Cancellation Confirmation - A confirmation of the cancellation will be promptly provided upon processing the request. ### Late Cancellation - Cancellation requests received after the initial 24-hour window may be subject to cancellation fees. - The fees are implemented to cover administrative and processing costs incurred by Conwiz. ### Refund Amount - Refund amounts may be subject to deductions for any utilized or completed services. - Deductions will be transparently communicated to the customer, providing a breakdown of the rationale behind each deduction. ### Cancellation Fees - The amount of cancellation fees may vary depending on the nature and timing of the cancellation. - Customers will be notified of applicable fees and the rationale behind them. ### Refund Processing for Cancellation - If the cancellation is eligible for a refund, the refund will be processed within 14 days of approval. - The refund will be issued to the original payment method used during the purchase. ## 5. Amendments Policy ### Amendments Request - Customers may request amendments to their service within a specified period after purchase. ### Amendments Processing - Amendments are subject to thorough review and approval by our experienced team. - .Our team will assess the nature of the amendments requested and their feasibility within the scope of the original service. ### Amendments Confirmation - Upon approval, a detailed confirmation of the amendments will be provided to the customer. - The confirmation will include any associated costs or adjustments, providing transparency in the amendment process. ### Eligible Amendments - Amendments may include corrections, additions, or modifications to align the service with customer requirements. - Any major changes beyond the original scope may be subject to additional charges, and these will be communicated clearly to the customer. ## 6. Contact Us Please send your feedback, comments, requests for technical support by email: info@stmjournals.com. Start here ## Send us your manuscript. We will tell you exactly what it needs. Share your document, target journal and deadline. A subject editor replies with scope, price and timeline, with no obligation. [Get a free quote](https://conwiz.in/request-quote/) [Book a 1-1 consultation](https://conwiz.in/contact/#consult) Your files stay confidential.